1. Overview and Scope
MyVideoAgents ("we", "us", or "our") provides real-time multimodal conversational video avatar services and developer APIs accessible at myvideoagents.com. This Privacy Policy describes how we collect, process, and protect information when you interact with our website, use our interactive sandbox, or deploy our avatar agents.
2. Information We Collect
- Direct Inquiries & Lead Data: When submitting forms on our website (e.g., booking an enterprise demo), we collect your name, business email address, company name, and selected focus area.
- Interactive Studio & Sandbox Data: Text prompts entered into our demo sandbox are processed to synthesize speech and avatar lip synchronization in real time.
- WebRTC Session & Telemetry Data: During interactive sessions, our media servers process audio packets, IP addresses for WebRTC connection establishment (via STUN/TURN), and diagnostic metrics such as round-trip latency and frame loss to ensure audio-visual synchronization.
3. How We Process Media Streams
Our core architecture is engineered around ephemeral processing:
- Voice and video streams generated during conversational interactions are rendered dynamically in memory and are not stored, recorded, or archived on our storage systems unless explicitly configured by enterprise clients for quality audit purposes.
- Customer input data, proprietary documentation, and uploaded enterprise knowledge bases are never used to train public foundation models.
4. Data Security & Encryption
We employ industry-standard administrative and technical safeguards to protect information:
- All browser and API communications utilize TLS 1.3 encryption.
- Real-time media channels utilize DTLS and SRTP encryption protocols.
- Access to production infrastructure is restricted to authorized engineering personnel via zero-trust access controls and multi-factor authentication.
5. Cookies & Analytics
We may use essential technical cookies necessary for website routing and basic functional session management. We do not sell personal data to third-party data brokers or advertising networks.
6. Your Privacy Rights
Depending on your jurisdiction (such as the GDPR, CCPA, or applicable data protection regulations), you may have rights to access, rectify, or request deletion of personal information submitted via our contact channels. To exercise these rights, please contact our privacy team at [email protected].
7. Updates to This Policy
We may periodically update this Privacy Policy to reflect technical enhancements or regulatory changes. The updated version will be posted on this page with an updated revision date.